Posted by Paul Boag on July 17, 2012 ·
We love to tell users that they have done something wrong. We have error messages for everything from poorly formatted telephone numbers to incorrect logins. But what about our user’s successes, do we celebrate them? Do we tell them they are doing something right?
It is as important to tell users that they are doing things right, as it is to inform them when [...]
Posted by Paul Boag on June 4, 2012 ·
The term “social media guru” has almost become a dirty word within the Web community. In fact, despite most of us being early adopters of social networks such as Facebook or Twitter, we consider social media the purview of marketeers.
It certainly isn’t our responsibility—we build websites, we don’t run marketing campaigns. But are we justified in [...]
Posted by Leigh Howells on December 16, 2011 ·
In this article, we’ll explore a scoring system for rating and comparing websites, we’ll visualize those ratings using infographics, and we’ll see what data and structure this method provides for reviewing websites.
How To Tell Whether A Website Is Junk
Posted by Christian Holst on November 10, 2011 ·
The country selector. It’s there when you create an account for a new Web service, check out of an e-commerce store or sign up for a conference. The normal design? A drop-down list with all of the available countries.
However, when conducting a large session [...]
Posted by Justin Mifsud on November 8, 2011 ·
Contrary to what you may read, peppering your form with nice buttons, color and typography and plenty of jQuery plugins will not make it usable. Indeed, in doing so, you would be addressing (in an unstructured way) only one third of what constitutes form usability.
Posted by Cameron Chapman on October 20, 2011 ·
Usability and user experience testing is vital to creating a successful website, and only more so if it’s an e-commerce website, a complex app or another website for which there’s a definite ROI. And running your own user tests to find out how users are interacting [...]
Posted by Joe Leech on October 7, 2011 ·
Forms, forms, forms: so often overlooked in design. In this post, we are pleased to release the Form Design Cheat Sheet, created by Joe Leech and released for Smashing Magazine and its readers. This crib sheet contains an Omnigraffle template, as well as Photoshop [...]
Posted by Lyndon Cerejo on September 22, 2011 ·
Part 1 of “Improving the Online Shopping Experience” focused on the upper part of the purchase funnel and on ways to get customers to your website and to find your products. Today, we move down the funnel, looking at ways to enable customers to make the decision [...]
Posted by Lyndon Cerejo on September 15, 2011 ·
Amazon turned sweet sixteen this year, and, by extension, so did online shopping as we know it. As online shopping has grown over the past 16 years, so have user needs and expectations related to the online shopping experience. Setting up shop online is easy, but [...]
Posted by Jeff Gothelf on September 9, 2011 ·
Anyone designing Web-based properties today requires a basic understanding of interaction design principles. Even if your training is not formally in human-computer interaction, user experience design or human factors, knowing the fundamentals of these disciplines greatly enhances the chances of your design’s success. This is especially true for visual designers. [...]