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Website Management: An Organizational Structure That Supports Your Digital Presence

Website Management: An Organizational Structure That Supports Your Digital Presence

   Which category does your organization’s Web presence fall into? Over- or under-managed? When it comes to the Web, few organizations have found the Goldilocks zone. Their online activities are either under-managed with minimal policies and procedures, or dogged by bureaucracy and internal politics. Those that fall into the former category are vulnerable to [...]
Website Management: An Organizational Structure That Supports Your Digital Presence

Website Management: An Organizational Structure That Supports Your Digital Presence

   Which category does your organization’s Web presence fall into? Over- or under-managed? When it comes to the Web, few organizations have found the Goldilocks zone. Their online activities are either under-managed with minimal policies and procedures, or dogged by bureaucracy and internal politics. Those that fall into the former category are vulnerable to [...]
Business Strategy: Giving Our Clients The Best Deal In Mobile

Business Strategy: Giving Our Clients The Best Deal In Mobile

   Are we cheating our clients when it comes to mobile? More precisely, are we allowing our desire for mobile work to get in the way of providing our clients with the best solution for their business needs? This is the uncomfortable question we asked ourselves recently when redesigning our agency’s website, and we want to discuss it with the broader Web community: [...]
Are You Giving Your Users Positive Feedback?

Are You Giving Your Users Positive Feedback?

   We love to tell users that they have done something wrong. We have error messages for everything from poorly formatted telephone numbers to incorrect logins. But what about our user’s successes, do we celebrate them? Do we tell them they are doing something right? It is as important to tell users that they are doing things right, as it is to inform them when [...]
Why Account Managers Shouldn’t Prevent Designers From Speaking To Clients

Why Account Managers Shouldn’t Prevent Designers From Speaking To Clients

   Working as a Web designer can suck sometimes. This is especially true when you don’t get to work alongside the client. Unfortunately this scenario is more common than you would think. Many organizations have been carefully structured to keep the Web designer and the client apart. But is that really sensible? Would projects run much smoother without your account [...]
Why Account Managers Shouldn’t Prevent Designers From Speaking To Clients

Why Account Managers Shouldn’t Prevent Designers From Speaking To Clients

   Working as a Web designer can suck sometimes. This is especially true when you don’t get to work alongside the client. Unfortunately this scenario is more common than you would think. Many organizations have been carefully structured to keep the Web designer and the client apart. But is that really sensible? Would projects run much smoother without your account [...]
Work, Life And Side Projects

Work, Life And Side Projects

   There is no doubt about it, I am a hypocrite. Fortunately nobody has noticed… until now. Here’s the thing. On one hand I talk about the importance of having a good work/life balance, and yet on the other I prefer to hire people who do personal projects in their spare time. Do you see the problem with this scenario? How can one person possibly juggle work, [...]
Work, Life And Side Projects

Work, Life And Side Projects

   There is no doubt about it, I am a hypocrite. Fortunately nobody has noticed… until now. Here’s the thing. On one hand I talk about the importance of having a good work/life balance, and yet on the other I prefer to hire people who do personal projects in their spare time. Do you see the problem with this scenario? How can one person possibly juggle work, [...]
Social Media Is A Part Of The User Experience

Social Media Is A Part Of The User Experience

   The term “social media guru” has almost become a dirty word within the Web community. In fact, despite most of us being early adopters of social networks such as Facebook or Twitter, we consider social media the purview of marketeers. It certainly isn’t our responsibility—we build websites, we don’t run marketing campaigns. But are we justified in [...]
Are You Ready For A Web Design Challenge?

Are You Ready For A Web Design Challenge?

    This is not a normal Smashing Magazine post. I’m not going to teach you something new or inspire you with examples of great work. Instead, I want to encourage you to complete a Web design challenge. I believe this will help to address a weakness that exists in [...]
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